With various free tools available, modern SMEs are able to communicate and collaborate like big enterprises. Efficient work leads to happier customers - your customer contact is more personalised, your response time is reduced and your...

Every other season your webshop gets run over. This doesn't have to be around Christmas time it could very well be in summer depending on your product range and general direction.

Accountancy professionals work very closely with their customers. Their service includes more than just composing tax reports and annual statements, e.g. financial consulting, management and reporting. The data provided by SMEs is not...

Friction, the resistance that one surface or object encounters when moving over another (Wikipedia), can be found in business too. Especially in business processes where two or more things need to interact. If you manage to reduce...